Frequently Asked Questions

Everything you need to know about the world's most ergonomic camera carry systems.

How long does shipping take for domestic orders?

Standard domestic orders typically process within 1-2 business days and arrive within 3-5 business days via UPS or USPS.

Will a Spider Holster work with my specific camera model?

Our systems are designed to be universal. As long as your camera or lens collar has a standard 1/4"-20 tripod mount, it is compatible with our Spider Pins and Plates.

What is your return policy?

We offer a 30-day return policy on all unused items in their original packaging. Please contact our support team to initiate a Return Merchandise Authorization (RMA).

Do you ship internationally?

Yes, we ship to most countries worldwide. Please note that international customers are responsible for any applicable customs duties, taxes, or import fees.

Is there a weight limit for the SpiderPro Holster?

The SpiderPro system is engineered to safely carry professional DSLR and mirrorless setups weighing 5 lbs and up, and has been stress-tested for extreme durability.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.